Frequently Asked Questions

Answers to the most frequent questions about book printing, publishing (ISBN, banderole), orders, shipping, returns and payment.

Printing and Publishing

Is Kitapdoku a publisher or a printer?

Both. Kitapdoku is a book publisher that prints: ISBN and banderole, editing, typesetting, cover design, printing and sales in one place. Details: Publish your book.

Can I print a single copy?

Yes. We print even a single copy, and the price per copy falls as the run grows. Short runs are printed digitally, long runs offset. Current prices are in the print calculator.

Do you obtain the ISBN and banderole?

Yes. We handle the ISBN and banderole. The price and conditions are on the publish your book page and in the calculator’s add-ons step.

Do you do the cover design and typesetting?

Yes. We do the copy-editing, typesetting and cover design with your sign-off at every stage.

Do I need an account to see the print price?

No. The calculator works without an account or a usage limit, and shows the price, the cost breakdown and the estimated delivery date instantly.

How long does printing take?

It depends on the book, the run and the services chosen. The calculator shows the production time and the estimated delivery date for every configuration.

Orders

How can I track my order?

Sign in to your account and view the status and tracking number on the My Orders page.

Can I cancel my order?

You can cancel from "My Orders" as long as the order has not yet shipped. After shipment, cancellations follow the return procedure.

Payments

Which payment methods do you accept?

Credit cards (Visa, Mastercard, Amex, Troy), debit cards, and bank transfer/EFT. All card transactions are protected by 3D Secure.

Are installments available?

Installments from 2 to 12 months are offered on partner banks' credit cards. Details appear at checkout.

Shipping & Delivery

How long does shipping take?

1-2 business days within Istanbul, 2-4 business days across Türkiye. See Shipping Information.

Is shipping free?

Free shipping on orders 250 TRY and above.

Returns & Exchanges

How many days do I have to return a product?

You may return the product within 14 days of delivery without giving a reason. Details: Returns & Refunds.

Account

I forgot my password — what now?

Use the "Forgot Password" link on the login page to receive a reset link via email.

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